Healthcare payers need to accelerate patients’ access to healthcare by easing the claims management process, and reducing document exchange and communication cycles with both patients and their providers.
Business Use Cases
- Patient Care & Health Management
- Utilization Management
- Member & Provider On-boarding
Obstacles
Health insurance contact centers typically run across two key hurdles while setting up patients and their providers:
1. Maintaining high volumes of patient documentation that enters their systems.
2. Attempting to capture specific documents/data from provider authorizations and claims, slowing down their patients’ access to life-changing healthcare services.
Our Solution
zPaper and Salesforce’s unified solution streamlines your document exchange, whether documents arrive through physical or digital channels. With swift process automation, zPaper helps your specific documents’ along their journey along with tools that capture, process and manage patient records and data.
By facilitating this stream of new patient referrals, you now have more time to focus on helping your patients instead of having to worry about sifting through multiple channels of documents. zPaper also helps healthcare providers meet their financial goals efficiently while keeping your SLAs and KPIs in mind.
