All zPaper subscriptions include the Standard plan.
Our Premier, Premier+, Priority and Managed Services options provide additional support and services to help further your goals.
Standard
1-business day response for non-urgent issues
1 business day response for non-urgent issues
Premier
2-business hour response for non-urgent issues
2 business hour response for non-urgent issues
Premier+
Premier plan + access to zAdmin tasks
Premier plan + access to zAdmin tasks
✓
All features
✓
Some features
—
Not included
$
Additional cost
1-business day response for non-urgent issues
2-business hour response for non-urgent issues
Premier plan + access to zAdmin tasks
30-minute response, 24/7 online and Zoom
*dedicated infrastructure required
Success Management
✓
✓
✓
✓
Receive monthly usage reports and quarterly feature suggestions
✓
✓
✓
✓
Quarterly Business Review meetings
—
✓
✓
✓
Get guidance from a zPaper Success Manager
—
$
✓
✓
Annual onsite checkup
—
$
✓
✓
Use of Customer Contractual Documents
—
—
✓
✓
Infrastructure
✓
✓
✓
✓
Proactive monitoring
✓
✓
✓
✓
Support and maintenance
✓
✓
✓
✓
zPaper access to client org
—
—
✓
✓
Support
✓
✓
✓
✓
Create a support case in the zPaper community
✓
✓
✓
✓
Report Issue License (per org)
1
2
4 ($)
4 ($)
Call to report an issue
—
—
✓
✓
Email support
—
—
✓
✓
Request screen share meeting to diagnose an issue1
—
✓
✓
✓
Scheduled support review meetings - Maximum bi-weekly meetings
—
✓
✓
✓
Community
✓
✓
✓
✓
Access to the zPaper community for support case monitoring
✓
✓
✓
✓
DevAccess to knowledge articles and training videos
✓
✓
✓
✓
Ongoing project visibility
—
✓
✓
✓
Training Sessions
✓
✓
✓
✓
Join our experts to learn more about a zPaper topic of feature
✓
✓
✓
✓
Schedule one-on-one training session with one of our experts.2
$
✓
✓
✓
On-premise or client specific training
—
$
$
$
Developer Support
✓
✓
✓
✓
Get code debugging and recommendations from zPaper developers
—
$
✓
✓
Prioritized feature development
$
$
$
$
Third-party Integration
—
Embedded App (e.g. DocuSign)
Platform (e.g. Conga, DTPC)
In-house Solution
zAdmin Assist
—
$
✓
✓
Assistance with zAdmin tasks from our team
—
$
✓
✓
Managed services options for forms work, updating action rules, etc.
—
$
✓3
✓
Reserved personnel
—
$
$
✓
- Standard plans will have access to Zoom meetings at the request of zPaper, Premier can request a Zoom meeting, Premier+ and Priority can request a meeting using the software of their choice.
- Premier plans can request one training session a month (max two hour class), Premier+ can request two training sessions a month (max two hour class), Priority has unlimited access to training (hours will come from the zAdmin Assist reserved hours).
- Includes up to ten hours of managed services per month