Our Premier, Premier+, Priority and Managed Services options provide additional support and services to help further your goals.
1 business day response for non-urgent issues
2 business hour response for non-urgent issues
Premier plan + access to zAdmin tasks
All features
Some features
Not included
Additional cost
Success Management
Receive monthly usage reports and quarterly feature suggestions
Quarterly Business Review meetings
Get guidance from a zPaper Success Manager
$
Annual onsite checkup
$
Use of Customer Contractual Documents
Infrastructure
Proactive monitoring
Support and maintenance
zPaper access to client org
Support
Create a support case in the zPaper community
Report Issue License (per org)
1
2
4 ($)
4 ($)
Call to report an issue
Email support
✓
✓
Request screen share meeting to diagnose an issue1
Scheduled support review meetings - Maximum bi-weekly meetings
Community
Access to the zPaper community for support case monitoring
DevAccess to knowledge articles and training videos
Ongoing project visibility
Training Sessions
Join our experts to learn more about a zPaper topic of feature
Schedule one-on-one training session with one of our experts.2
$
On-premise or client specific training
$
$
$
Developer Support
Get code debugging and recommendations from zPaper developers
$
Prioritized feature development
$
$
$
$
Third-party Integration
Embedded App (e.g. DocuSign)
Platform (e.g. Conga, DTPC)
In-house Solution
zAdmin Assist
$
Assistance with zAdmin tasks from our team
$
Managed services options for forms work, updating action rules, etc.
$
Reserved personnel
$
$