Location: Roswell, GA
Job Function: Customer Experience
Job Type: Full Time Direct Hire (W2)
Minimum Education: High School or equivalent
Posted: January 25, 2022
About zPaper
zPaper, in unison with Salesforce, transforms the healthcare document journey across multiple channels through intelligent business automation solutions. We simplify the complexity of processing traditional and digital documents, allowing customers more time to prioritize their patients, eliminate overhead and save money on administrative costs.
Position Overview
If you are someone who loves working closely with clients, doesn’t mind rolling up your sleeves to solve a problem, and thrives in a fast-paced environment, then this is the job for you! We are excited to be growing our small, tight-knit support team and look forward to hearing from you.
The ideal candidate for the Customer Support Associate position will be someone who has experience in a client facing role and is ready to become a product expert and problem-solver. Because zPaper runs on Salesforce, this position requires knowledge of and/or dedication to learning Salesforce from both an end-user and administrator perspective.However, the skill we are looking for most is empathy. Internally, we refer to this role as a Customer Experience Advocate. Our team truly cares about our customers and their goals. We are their voice to the rest of the company, and we do everything we can to make sure our customers are delighted.
Responsibilities
- Monitor for new cases, server alerts, emails, and phone calls
- Triage all new cases and answer/resolve any tier I questions/issues
- Provide updates on cases as they are worked
- Assist in training and documentation for clients and employees
- Provide feedback on the product and/or user experience to best serve customers
- Participate in the on-call support rotation
Qualifications
- Highly adaptable
- Eager to learn new skills and technology
- Patient, empathetic, and humble
- Collaborative worker across functional groups
- Excellent written and verbal communication skills
Education and Experience
- Highschool diploma or equivalent
- At least one year of customer service experience
- Experience working with cloud-based software (i.e. Google Drive, Salesforce, etc.)
- Proficiency using Google docs, sheets, and slides
- Salesforce experience preferred
- Willing to gain Salesforce Admin Certification within first six months
Ready to apply for this position?
Send your resume to resume@zpaper.com
