Location: Roswell, GA
Job Function: Customer Experience
Job Type: Full Time Direct Hire (W2)
Minimum Education: High School or equivalent
Posted: January 25, 2022
About zPaper
zPaper, in unison with Salesforce, transforms the healthcare document journey across multiple channels through intelligent business automation solutions. We simplify the complexity of processing traditional and digital documents, allowing customers more time to prioritize their patients, eliminate overhead and save money on administrative costs.
Position Overview
The ideal candidate for the Technical Account Manager position will be someone who has experience in a client account management role and is ready to become a product expert and problem-solver. Because zPaper runs on Salesforce, this position requires knowledge of and/or dedication to learning Salesforce from both an end-user and administrator perspective.However, the skill we are looking for most is empathy. Our team truly cares about our customers and their goals. We are their voice to the rest of the company, and we do everything we can to make sure our customers are delighted.
Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Responsibilities
- Own overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction.
- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
- Develop, prepare, and nurture customers for advocacy.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Work to identify and/or develop upsell opportunities.
- Advocate customer needs/issues cross-departmentally.
- Manage account escalations.
Qualifications
- Highly adaptable
- Eager to learn new skills and technology
- Patient, empathetic, and humble
- Collaborative worker across functional groups
- Excellent written and verbal communication skills
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
- Proven ability to drive continuous value of our product(s)
- Familiarity working with clients of all sizes
- Detail oriented and analytical
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Education and Experience
- 2+ years of relevant experience
- Experience with Salesforce or other Force.com platforms
- Experience working with cloud-based software (i.e. Google Drive, Salesforce, etc.)
- Proficiency using Google docs, sheets, and slides
- Salesforce and/or ServiceNow experience preferred
- Willing to gain Salesforce Admin Certification within first six months
- Prior experience in closing sales deals at the executive level is a plus
- You’re driven: No one needs to push you to excel; it’s just who you are
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use
- You want to help and serve our customers: They win, so you win
Ready to apply for this position?
Send your resume to resume@zpaper.com
